Silk telecom Privacy Policy.

Silk telecom views the personal privacy of its customers as a very important issue. Silk is committed to the protection of your personal information. This Privacy Policy is provided to make you aware of how Silk collects, uses and manages personal information that it receives from its customers.

Privacy Amendment (Private Sector) Act 2001
New privacy laws, in the form of changes to the Privacy Act 1988 (Cth) ("the Privacy Act"), regulate the way in which many private sector organisations including Silk collect, use, keep secure and disclose personal information. The private sector provisions aim to give people greater control over the way information about them is handled, by requiring organisations to comply with ten National Privacy Principles or an approved privacy code. The new privacy laws commenced operation for many organisations, including Silk, on 21 December 2001.

The National Privacy Principles apply to Silk. They cover such areas as collection, use and disclosure of personal information, data quality and security and access and correction rights for individuals.

Collection, use and disclosure of your personal information
When you request a service from Silk, for instance, to obtain a connection or for the provision of telecommunications, we collect the following personal information from you: your name, your postal address, your telephone number; address of the premises at which Silk telecom's service is provided (if applicable), type of service requested, payment arrangement; credit card details, where payment is made electronically. We obtain this information from you so that we can provide you with a connection and contact you as necessary. We cannot provide a connection if you do not give us this information.

Over time, we may also collect records of your telecommunications usage, your payment history, and if applicable, your traffic profile.

Your personal information is kept by Silk for billing purposes and to ensure efficient service is provided to you as a consumer. Similarly, your information will be kept for quality control purposes: should you call us again, we can check your records in order to provide efficient and appropriate service to you.

When you submit feedback or questions via the internet or email, or contact us for information, we will request your name and email address. We will use this information solely to respond to your inquiries.

We may provide you with information with respect to related products or services. You will be given an option to opt out of receiving information we provide by ticking appropriate boxes on the relevant forms. Promotional materials will not be sent to you unless your prior consent has been obtained.

When you enter a contest or other promotional feature, we may ask for your name, address and email address so we can administer the contest and notify winners.

From time to time we may use your personal information for management or statistical purposes. In that case all personal information will be de-identified and congregated so that you personally will not be identified in that information.

Information collected will not be disclosed to any other organisation other than our mailing houses which distribute the information to you.

Protection of your personal Information

We do not share, sell or rent any identifiable personal information to any third party without your permission.

Where Silk telecom contracts out some of its activities, for example data processing or analysis, we will take reasonable steps so that your information is duly protected.

We store your information on computer databases as well as in hard copy. We will take all reasonable steps to ensure safe security and privacy of your information. We take reasonable measures so that your personal information is protected from unauthorised access and misuse.

Your records are kept whilst you are connected and otherwise for the period required by law, and on expiry of that period they will be destroyed. Records of personal information no longer required will either be destroyed or permanently de-identified.

Your rights of access to personal information we hold about you

You can ask us to provide you with access to personal information we hold about you. We will comply with any such request to the extent required by the Privacy Act. There is no fee for making such a request. However we may charge you a small administrative fee for providing access to your personal information. We will endeavour to respond to your request within 14 days. Requests must be made in writing to the mailing address on the contact page.

Privacy concerns, more information and our contact details

By calling our Customer Relations Group you can:

Complain to us if you believe that your personal privacy has been breached;
get more information about the way we manage personal information that we hold; and
request access to personal information we hold about you.