Customer Diversity.

In the highly specialised and demanding corporate and government markets, Silk already has a proven track record delivering multi-state, high end solutions for a diverse range of customers across a broad range of industries.

In the Corporate Sector, our diverse customer experience and knowledge base includes working with Educational Institutions and Research Networks.

Silk provides high bandwidth, high reliability solutions that cover a range of data protocol and interface types at very competitive rates.

Our Service Level Agreements include performance metrics, and everywhere, we’re delivering new technologies to break the tyranny of bandwidth bottleneck across our national network destinations.

In the Wholesale Market, our customer list reads like the Who’s Who of Carriers and ISPs.

We serve major wholesale carriers who have their own unique and diverse requirements.

Silk provides high capacity connectivity for a number of other telecommunications operators, including major ISPs, various mobile network operators, and many data centre locations.

We also deliver large numbers of customer access tails back to Carrier aggregation and interconnection points.

For example, in Adelaide Silk is the backhaul provider for a number of ISPs from Telstra exchanges.

Silk is not afraid to invest in infrastructure to meet our customers' requirements and we are willing to work closely with any wholesale customer to ensure that a successful solution can be delivered to the end customer.

PROFILE – CORPORATE CUSTOMER

Benson Radiology is a leading South Australian medically owned Radiology Practice which adheres to the highest standards of service and professionalism.

They are proud of their service record to the community and their high standard of medical care, and the ongoing aim of the practice is to provide high quality diagnostic imaging to patients and Referring doctors.

The imaging equipment and facilities at Benson Radiology uses the latest technology reflecting a commitment to ongoing service excellence.

Benson Radiology's brief to Silk included cost reduction, increasing radiologist productivity, improving customer service and managing Tele-radiology imagery around the Benson Radiology network.

Radiology images have very large file sizes and the price of offerings by traditional network carriers would not have delivered a cost effective solution.

 After extensive consultation, we delivered a high speed multipoint Ethernet WAN to Benson Radiology to connect all their sites to their Head Office with the bandwidth required, and at a price point that would enable the solution.

 The new network is flexible and offers virtually limitless scalability meaning that future developments in radiology (plus voice and data applications) can be integrated when required.

 Our Ethernet protocol means that connectivity into the existing office network is seamless, and as a result, radiology images can now be accessed and analysed by any radiologist at any other Benson Radiology Ethernet site.

PROFILE – CARRIER / WHOLESALE CUSTOMER

One of the most successful relationships Silk has established is with Verizon Business South Australia.

Verizon Business is a Fortune 50 company and is one of the largest telecommunication carriers in the United States.

Verizon services 49.3 million wireless voice and data customers spanning consumer, corporate, enterprise and government segments nationally.

Based in New York, Verizon generates annual revenues in excess of US$71 billion with a workforce of nearly 215,000 employees.

Recently Silk increased its services to Verizon Business providing robust Ethernet services to it's many corporate and government customers.

We use our extensive network to deliver Ethernet tails into customer premises, and then map them back to Verizon Business core nodes on an aggregated trunk.

 Silk's prompt response, competitive price points and efficient delivery methods have helped Verizon Business deliver secure and scalable solutions to its customers.

 Verizon's great suite of Products and Internet solutions are complementary to our access solutions, and together we deliver a very competitive solution and a real alternative in the market.

 Wholesalers can focus more on their core competencies and rely on Silk to take care of the access.

 Silk's offerings complement wholesale customer value-added services such as Internet, Voice, Security and Managed Networks.

 Our customer access Ethernet scalability goes beyond traditional PDH/SDH solutions without massive reconfiguration charges.

 Silk's competitive pricing compares extremely well against traditional Carriers.

  Additionally, our Competitive Service Level Agreements have simplified the integration of solutions to end customers and our Master Service Agreements have simplified purchasing and ordering.

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LOCAL, STATE AND FEDERAL GOVERNMENT

Silk is helping change the way Governments work.

IP networking has come to maturity, with some Government Customers now implementing enterprise wide IP VPNs and voice over IP (VoIP) over Silk telecom supplied fibre networks.

These services are only the start of a change, which in time will see IP networking combined with improved security, traffic management and reliability, become the ubiquitous technology for local, metropolitan and wide area networking.

There is a growing trend amongst Government Customers to use Ethernet transport for communication services, not only in the LAN, but in the MAN and WAN too.

Silk, with its extensive metropolitan optic fibre network and its coverage across most major regional centres, is the logical choice for this Ethernet transport.

For many years Local and State Governments have been subject to highly priced wide-area network services to meet their data communications needs.

Silk's 'carrier grade' technologies allow these Customers to move to a new breed of data service, offering a unique combination of technical benefits and pricing simplicity.

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